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You may manually adjust your cookie preferences at any time on that page. Information technology and associated service management processes play an indispensable role for most companies. The internationally recognized ISO standard is regarded as a measurable quality standard for IT service management. The standard defines requirements for those processes that must be implemented in your company in order to provide and optimize high-quality IT services.
It indicates that your ITSM operates effectively, thereby increasing your customers' trust. In addition to identifying ITSM goals, key figures such as customer satisfaction, availability of IT services, IT security measures or capacities are also defined. Service strategy A strategy is defined to provide IT services according to the requirements of your customers.
Service design Fosters the development of new and the optimization of existing IT services. Service transfer IT services are prepared and set up accordingly and finally implemented. Service operation This process ensures the effective provision of IT services and also finds solutions to problems that arise. Continuous service improvement Through constant monitoring, optimization measures can be derived and implemented to improve the efficiency and availability of IT services.
Definition of an ITSM policy and an IT service catalogue In preparation for certification: definition of ITSM goals, selection of IT services and implementation of corrective actions Internal audit and management review Coordination of the required resources and collection of suggestions for improvement for ITSM and IT Services Introductory talk Examination of the general operational audit capability Level 1 audit Rough examination of auditability, document examination, planning of the main audit Level 2 audit Detailed inspection of ITSM structure, processes and documentation, measurement and evaluation of process performance Post-audit if necessary Examination of deficiency corrections from the main audit Monitoring and recertification audit Maintenance of certification after years.
IT Service Management and ISO certification increase the availability and security of your IT services by reducing downtime and the risk of errors. More efficient, structured processes and higher IT service quality are the result. By continuously improving your processes, you as an IT service provider or IT operator also ensure the long-term functionality of your IT services and benefit from the cost and time savings. The resulting competitive advantage and the improved satisfaction of your customers are additional benefits of ISO certification.
Our experts offer all the services you need for ISO certification from a single source with fast, highly professional support from our experienced and competent team of auditors. In a world of growing demands and increasing transparency, we are there for you and your customers. Why choose PECB? Click here to read more. Book your seat. Check the Dates and Book Now. View the brochures for this training. Please enter valid email address.
Requiring the service provider to have an approach based on integrated processes when planning, establishing, implementing, operating, controlling, reviewing, maintaining and improving a Service Management System SMS. This course will prepare you with the knowledge required to perform audits against ISO , and successfully complete a multiple choice exam.
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